Deliveries and Returns

 

DELIVERY AND RETURN CONDITIONS

1. Shipping and Delivery

Order processing times:

Orders are processed within 30 minutes after purchase* and shipped the same day if placed before noon.**

*For any address change or urgent modification before shipping, we recommend calling us directly within 30 minutes at: +33 1 84 60 17 73 (open MON to FRI from 10 am to 4 pm).

*If your order includes a pre-sale item, the entire order will be shipped when the item is restocked as indicated on the product page, in order to reduce our carbon footprint.

Delivery methods:

Find all our delivery methods at checkout.

We have several options depending on the weight of your order and your place of residence. For any information, please do not hesitate to contact us.

2. Returns, exchanges and refunds

You wish to cancel your order

Orders are processed within 30 minutes by our logistics system, which is why we cannot guarantee the modification or cancellation of an order once it has been placed.

We recommend calling us within 30 minutes directly at +33 1 84 60 17 73.

 

You have changed your mind or are not satisfied (excluding defective product)

You have 14 days from the receipt of the package to notify us of your request at contact@rollonjade.fr. If you have changed your mind or are not satisfied with the product compared to your expectations (stone color not to your liking, difference, natural shape that does not suit you...). Note that this does not concern a return due to a defective product but a product return by your choice. The product must be strictly unused and photos must be sent with your contact email so that we can better understand the request.

Each return falling into this category is charged (€5.50 for a return, inspection and refund of the value of the ordered product and €8.90 for a return, inspection and exchange with a product of the same value) and the product must be received by our logistics in its original packaging and show no signs of use for obvious hygiene reasons. If the requested criteria are not met, your request will be rejected. 

Your returned product must first undergo a verification to validate its condition. We will have to wait to receive and inspect it before sending any other product. If you wish a refund and it has been accepted following the verification of the product received in return, we will refund the value of the product (excluding initial delivery costs) to the payment method used during the purchase. The refund can take up to 30 days.

Your product arrived defective or broken

In accordance with our logistics' general terms and conditions, beyond a period of 5 days from the date of delivery of your order, we will not be able to consider your claim.

 

3. Receipt

You have not received your order

Contact us: : contact@rollonjade.fr