Deliveries and Returns

DELIVERY AND RETURN CONDITIONS

1. Shipping and Delivery

Order processing times:

Orders are processed within 30 minutes of purchase* and shipped the same day if placed before noon.**

*For any change of address or urgent modification before shipping, we recommend that you call us directly within 30 minutes at: +33 1 84 60 17 73 (open from MON to FRI from 10-4 p.m.).

*If your order includes a pre-sale item, the entire order will be sent at the time of restocking indicated on the product page in question to reduce our carbon footprint.

Delivery methods:

Find all our delivery methods when checking out.

We have several options depending on the weight of your order and your location, for any information, do not hesitate to contact us.

2. Returns, exchanges and refunds

You wish to cancel your order

Orders are processed within 30 minutes by our logistics system, which is why we cannot guarantee the modification or cancellation of an order once placed.

We recommend that you call us within 30 minutes directly on +33 1 84 60 17 73.

You have changed your mind or are not satisfied (excluding defective product)

You have 14 days from receipt of the package to notify us of your request at contact@rollonjade.fr. If you have changed your mind or are not satisfied with the product compared to your expectations (color of the stone not to your taste, difference, natural shape that does not suit you, etc.) Please note that this does not does not concern a return due to a defective product but a return produced by your choice. The product must be strictly unused and photos must be sent with your contact email so that we can better understand the request.

Each return falling into this category is chargeable (€4.90 for a return, inspection and reimbursement of the value of the product ordered and €8.90 for a return, inspection and exchange with a product of the same value) and the product must be received by our logistics in its original packaging and showing no signs of use for obvious hygiene reasons. If the requested criteria are not met then your request will be rejected.

Your returned product must first pass a check in order to validate or not its condition. We will have to wait to receive and inspect it before returning any other product. If you wish a refund and this has been accepted following verification of the product received in return, we will refund the value of the product (excluding initial delivery costs) to the payment method used during the purchase, reimbursement may take up to 30 days.

Your product arrived defective or broken

In accordance with the General Terms and Conditions of our logistics, beyond a period of 5 days from the date of delivery of your order, we will not be able to take your complaint into account.

3. Reception

You have not received your order

Contact yourself : contact@rollonjade.fr