Q&A
The brand
We design all our products in France. We design them in collaboration with a renowned French facialist for exclusive ROJ tools.
We guarantee an ethical sourcing of our natural fine stones and work directly with human-sized workshops.
Our mission is to bring beauty and well-being to the wider world,
inside and out, thanks to tools and treatments inspired by ancestral beauty techniques.
Behind the ROJ brand lies a close mother and daughter relationship. Melody the daughter being at the origin of the project, Founder and CEO. Find our story in the “ Our History ” section.
The name Roll On Jade directly refers to the ancestral tool once made of Jade, because at the time, in China, this stone was the most sacred and noble. And then simply a little play on words: “Rolling on Jade” in English.
My command
Delivery times are indicated on the site and depend on the delivery method chosen. Shipments take place every day of the week, therefore not on Saturdays, Sundays and public holidays.
As soon as it is shipped, the delivery tracking link will be sent to you directly to your email address provided during purchase.
Orders are processed 7 days a week at the time of purchase and validated after 30 minutes; any cancellation or modification cannot be applied after this processing time.
For any change of address or urgent modification before shipping, we recommend that you call us directly within 30 minutes at: +33 1 84 60 17 73 from Monday to Friday, from 10 a.m. to 4 p.m.
Outside of these opening hours, please leave a message at contact@rollonjade.fr with the order number and associated name, so that your request can be handled as quickly as possible.
We have a partnership with Alma, on the payment page, you can select this option for payment in two installments free of charge, from 80€ of purchase.
If you order a "PRE-SALE" product, this means that you have reserved a product which is out of stock but which is on its way to our warehouses (within a few days / weeks). We generally wait to receive this product to send you your complete order, if you have purchased other items for example, for reasons of ecology and carbon footprint that we are trying to reduce. Don't worry, you will receive your order as soon as possible and in priority once the long-awaited product has arrived! For more information contact us by phone at +33 1 84 60 17 73
We deliver worldwide, shipping costs will be indicated before the payment page depending on the address provided. Roll On Jade is not responsible for any customs fees applied upon receipt abroad.
In order to be able to open an after-sales service file and do what is necessary for a possible replacement, we invite you to send us photos of the tool as well as the package and its shipping label received at the address contact@rollonjade.fr
Follow my package
Please send us to contact@rollonjade.fr the email address provided during the purchase, so that we can do research for you, the tracking link is automatically sent by email as soon as the package is shipped.
In the event that your order includes a pre-sale item, the entire order will be sent at the time of restocking indicated on the product page in question in order to reduce our carbon footprint.
We invite you to check with those around you (person residing at your address, your neighbors, your guardian, etc.) who could have received your package.
If necessary, you should file a complaint with the carrier and tell us the complaint file number filed, so that we can also file a complaint to find your unreceived package. To do this, we will ask you for a duly completed Certificate of Non-Receipt, which we can send to you and a photo of your National Identity Card.
Roll On Jade beauty and care tools
Whether the stones that make up our tools or our geodes, all our natural stones come from the most beautiful Brazilian and Uruguayan ores in South America. We have implemented strict specifications to ensure the quality and purity of the stone and favor extraction locations with ethical practices.
We work very closely with our suppliers regarding our stones, excluding all places in which working conditions are not regulated.
Our tools are objects from traditional Chinese medicine. The know-how simply does not exist in Europe, despite our extensive research. Working with natural stone to obtain a massage tool is very complex and requires real know-how.
We have always worked with a team of craftsmen specialized in the creation of artisanal and hand-made litho-energetic tools only. Our stones do not undergo any chemical, colorimetric, resinous or mixture treatment. They are 100% natural from start to finish, since they are simply polished with water!
Each tool is designed for professional use, working since our beginnings with professionals, facialists and spas... They are therefore very robust and last over time, we ensure that they are of the best possible quality and check the quality to guarantee you the best.
There is no contraindication to the use of the tools during pregnancy; in this case, only sound medical advice and use according to the advice provided.
Some tools are indeed suitable for problem skin, however please seek medical advice before using on areas prone to rosacea, eczema, psoriasis.
Find instructions on how to use your tools the right way and explanatory videos on each product page.
For more explanations, find us on Instagram, Tiktok, Youtube and Pinterest where we share advice on all our tools.
If you have a specific question, contact us at contact@rollonjade.fr
It is important to clean your tool before the first use and after each use with a little water and soap then drying well.
Minerals are alive and therefore need to be purified of bad vibrations/absorbed energies and must then be re-energized (charging with good and pure energies).
At ROJ, all stones are genuine and genuine. They are 100% natural, untreated, unmixed, unreconstituted, without dyes, without plastics or harmful substances... Which is quite rare between us, and naturalness is expensive!
We have 5 different varieties of fine stones for our tools, depending on your energy needs:
- Rose Quartz (well known to all)
- Green Aventurine (not to be confused with "Jade", which we do not make)
- Amethyst
- Crystal Quartz or Rock Crystal
- Black Obsidian
Professionals
Yes of course, ROJ is an online brand but not only that! We are sold to many professionals (spas, hotels, independent boutiques, department stores, etc.) throughout France, Europe and more recently in the MENA region.
For any professional order, we invite you to write to us at: elena@rollonjade.fr
We have preferential prices for professionals.
From 10 massage tools (mixing of products possible), you can benefit from a 30% reduction; then from 21 tools of 40% & 50% beyond 51 tools.
Below 10 tools, you will benefit from -15%.
We also deliver worldwide for professional orders.