FAQs
The brand
We
design and design by hand, in France, all our products and
sometimes even in collaboration with a renowned French Facialist
for exclusive ROJ tools.
We guarantee a
ethical sourcing of our natural gemstones and work
directly with workshops on a human scale to meet the
concerns of our customers.
Our mission is to bring beauty and well-being to the world, to
inside and out, through products and
ancestral energy techniques of very high quality, accessible
by all !
Behind
the ROJ brand hides a fusional mother and daughter relationship. Melody
the girl being at the origin of the project, Founder and CEO. Find our
history section " Our History ".
The name
Roll On Jade directly refers to the ancient tool
made of Jade, because at the time, in China, this stone was the most
sacred and most noble. And then just a little pun:
"Rolling on Jade" in English, we adopted this brand name it
4 years ago...
Tool making
Whether it is the stones that make up our tools or our geodes, all our natural stones come from the finest Brazilian and Uruguayan minerals in South America. We have implemented strict processes and specifications for issues of ethics, quality and purity of the stone, as well as in relation to the place of extraction, etc...
We work very closely with our suppliers regarding our stones, excluding moreover all places in which working conditions are not regulated.
Our tools are objects from traditional Chinese medicine. The know-how simply does not exist in Europe, despite our extensive research. The work of natural stone to obtain a massage tool is very complex and requires real know-how.
We have always worked with a team of craftsmen specialized in the creation of artisanal and hand-made litho-energetic tools only. Our stones do not undergo any chemical, colorimetric, resinous or mixture treatment. They are 100% natural from start to finish, simply polished with water!
Each tool is designed for professional use, working since our beginnings with professionals, facialists and spas... They are therefore very robust and last over time, we ensure that they are of the best possible quality and pass without ceases quality testing to guarantee you the best.
At ROJ, all stones are genuine and genuine. They are 100% natural, untreated, unmixed, unreconstituted, without dyes, without plastics or harmful substances... Which is quite rare between us, and naturalness is expensive!
We have 5 different varieties of fine stones for our tools, depending on your energy needs:
- Rose Quartz (well known to all)
- Green Aventurine (not to be confused with "Jade", which we do not make)
- Amethyst
- Crystal Quartz or Rock Crystal
- Black Obsidian
Expéditions
All our products are stored in our own ROJ warehouses, located in the south of France where they are checked one by one and prepared by hand with great care by our Team. Just before the preparation of the packages, our stones undergo a key stage specific to ROJ for 4 years, they are purified and re-energized before sending, by our energy specialist.
If you order a "PRE-SALE" product, this means that you have reserved a product which is out of stock but which is on its way to our warehouses (within a few days / weeks). We generally wait to receive this product to send you your complete order, if you have purchased other items for example, for reasons of ecology and carbon footprint that we are trying to reduce. Don't worry, you will receive your order as soon as possible and in priority once the long-awaited product has arrived! For more information contact us by phone at +33 1 84 60 17 73
Take care of your tool
It is important to clean your tool before the first use and after each use with a little water and soap (dry well).
Minerals are alive and therefore need to be purified from the bad vibrations/energies absorbed and then need to be re-energized (charging with good and pure energies).
We have several products for the purification and re-energization of your stones right here >
Professionals
Yes of course, ROJ is an online brand but not only! We are sold to many professionals (spas, hotels, independent boutiques, department stores, etc.) throughout France, Europe and more recently in the MENA region.
For any request I invite you to write to us: marie-lou@rollonjade.fr
Question: I have a problem with my order Answer: please call our after-sales service ..... hours and number or email same as I have a problem with my delivery (you give the after-sales service in contact)
I looked at jade Roller's and it's too long but you can also find ideas there
Kisses
After-sales questions
For any questions relating to after-sales service, please contact us directly: contact@rollonjade.fr and/or call us on +33 1 84 60 17 73 (11 a.m. to 4 p.m. MON-FRI)
Didn't find an answer?
Do not hesitate to contact us !